Troubleshooting

Most issues have a quick fix. Find your problem below. If nothing here helps, the team is one message away.

My Pulse is empty

Almost always, a filter or location is set too narrow.

1. Check your filters. Tap the location pill at the top of Pulse and see if a specific area or category is selected. Clear or widen it.
2. Check your area. Make sure your location is set to somewhere ReCult covers. Try switching to a larger nearby city.
3. Pull to refresh. Swipe down at the top of Pulse to reload.
4. Remember it’s local. Quiet area or quiet hour? There may simply be little new right now — check Nearby, or try a wider area.

My photo or video won’t upload

1. Stay on the screen. Large videos take time. Leaving the composer before it finishes can cancel the upload.
2. Check your connection. A weak signal slows or stops uploads. Switch to Wi-Fi if you can.
3. Try a shorter clip. Very long or very large videos take longest — trim it in Studio first.
4. Reopen and retry. If it’s stuck, close ReCult, reopen, and add the media again.

I posted, but I don’t see it

1. Look in your Library. Open your profile → Library. If it’s there, it published — Pulse may just be filtered.
2. Match the location. Your post appears in the area you attached to it. If your Pulse is filtered to a different area, you won’t see it there.
3. Give it a moment. Right after posting, it can take a few seconds to appear as Pulse updates.
4. Finish required fields. If Post was greyed out, a required field (like category or location) may have been missing — reopen the draft and complete it.

I can’t sign in or join

1. Use the right email. Sign in with the same email you signed up with.
2. Waiting on access? ReCult is global, and access is rolling out during beta. If you requested access, you’ll be let in as it reaches you.
3. Too many tries. After several failed attempts, sign-in may pause briefly for security. Wait a few minutes and try again.
4. Still stuck? Email support@recult.app from the address you’re trying to use.

Nearby isn’t working

1. Check permission. ReCult needs location access for Nearby. Enable it for ReCult in your phone’s settings.
2. Or pick by hand. Don’t want to share location? Choose your city in the location picker instead — everything else still works.
3. Reopen after enabling. If you just turned permission on, restart ReCult so it picks up the change.

My filters seem stuck

Filters stay set until you change them — that’s by design, so your Pulse stays how you like it. If Pulse looks wrong, open the location/category filter and reset it to see everything again.

Something looks broken or out of date

1. Update the app. Make sure you’re on the latest version — older builds can behave oddly.
2. Fully close and reopen. Swipe ReCult away from your recent apps, then relaunch.
3. Check what changed. The Release notes list recent fixes and updates.

Still stuck?

Email support@recult.app with:

• What you were doing when it happened
• What you expected vs. what actually happened
• A screenshot if you have one, and your app version (in Settings)